Administrators manage IPA user accounts, including creating and removing access as needed, terminating sessions if needed, and generating usage reports. They can also provide links to training sessions and educational resources to help users utilize IPA effectively. They may also collect feedback to inform future updates and enhancements to the platform.
As IPA license administrators, you can provide links to your end users New User and Intermediate User pages. In addition, you may find the following resources valuable.
Please see this guide to learn how to use QDIAT to
We have a team of field application scientists and trainers who can provide both virtual and onsite trainings. To coordinate trainings, please reach out to QIAGEN account manager for your institution. If you are unsure who that is, please email bioinformaticssales@qiagen.com
Admins often provide training menus like below to their end users and collect feedback in terms of what they want QIAGEN trainers to cover during the training.
https://qiagen.showpad.com/share/L0ASPjadGMbir1bo5qv4B
Based on user feedback, QIAGEN trainers have provided trainings similar to below.
https://tv.qiagenbioinformatics.com/channel/61793047/qiagen-ipa
If you or your users encounter any issues including but not limited to trouble installing, technical questions, lockouts and more, please reach out to our support team ts-bioinformatics@qiagen.com
Questions related to licensing (example upgrading license, inquiring different types of licenses available etc.) may be directed to QIAGEN account manager for your institution or if you are unsure who that is then to bioinformaticssales@qiagen.com
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